/* Chatbot panel - floating widget anchored bottom right, no page dim */
.chatbot-panel {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 10000;
  display: flex;
  flex-direction: column;
  width: 360px;
  max-height: min(640px, calc(100vh - 48px));
  overflow: hidden;
  border-radius: 20px;
  background: #f5f9fd;
  box-shadow: 0 24px 60px rgba(15, 111, 189, 0.24), 0 4px 14px rgba(17, 19, 24, 0.1);
  font-family: Pretendard, "Malgun Gothic", sans-serif;
  transform-origin: right bottom;
  animation: chatbot-panel-in 0.36s cubic-bezier(0.22, 0.61, 0.36, 1);
}

.chatbot-panel[hidden] {
  display: none;
}

@keyframes chatbot-panel-in {
  from { opacity: 0; transform: translateY(16px) scale(0.97); }
  to { opacity: 1; transform: none; }
}

/* Opacity rather than visibility: the launcher has a visibility transition, so
   it would still be unfocusable at the moment close() hands focus back to it. */
body.chatbot-panel-open .chatbot-button {
  opacity: 0;
  pointer-events: none;
}

/* header */
.chatbot-panel__header {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-shrink: 0;
  padding: 12px 16px;
  background: linear-gradient(120deg, #36a2ef 0%, var(--brand, #1a86da) 60%, var(--brand-deep, #0f6fbd) 100%);
  color: #fff;
}

.chatbot-panel__avatar {
  position: relative;
  flex-shrink: 0;
  width: 40px;
  height: 40px;
  overflow: hidden;
  border-radius: 50%;
  background: #fff;
}

/* Frames the head (rows 32-215 of the 352x416 still) in the circle. */
.chatbot-panel__avatar img {
  position: absolute;
  left: 50%;
  top: 2px;
  width: 128%;
  max-width: none;
  transform: translateX(-50%);
}

.chatbot-panel__brand {
  display: flex;
  flex-direction: column;
  flex: 1;
  line-height: 1.3;
}

.chatbot-panel__brand strong {
  font-size: 16px;
  font-weight: 800;
}

.chatbot-panel__status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  font-weight: 600;
}

.chatbot-panel__status::before {
  content: "";
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #4ade80;
}

.chatbot-panel__close {
  position: relative;
  width: 30px;
  height: 30px;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.22);
  transition: background 0.25s;
}

.chatbot-panel__close:hover {
  background: rgba(255, 255, 255, 0.36);
}

.chatbot-panel__close::before,
.chatbot-panel__close::after {
  content: "";
  position: absolute;
  left: 50%;
  top: 50%;
  width: 14px;
  height: 2px;
  margin: -1px 0 0 -7px;
  border-radius: 2px;
  background: #fff;
  transform: rotate(45deg);
}

.chatbot-panel__close::after {
  transform: rotate(-45deg);
}

.chatbot-panel__close:focus-visible {
  outline-color: #fff;
}

/* window-style header: traffic-light dots, centred title, menu bars */
.chatbot-panel__header--window {
  position: relative;
  justify-content: space-between;
  height: 40px;
  padding: 0 16px;
  border-bottom: 1px solid rgba(17, 19, 24, 0.08);
  background: #fff;
  color: var(--ink, #111318);
}

.chatbot-panel__dots {
  display: flex;
  align-items: center;
  gap: 6px;
}

.chatbot-panel__header--window .chatbot-panel__close,
.chatbot-panel__dot {
  width: 11px;
  height: 11px;
  border-radius: 50%;
}

.chatbot-panel__header--window .chatbot-panel__close {
  background: #ff5f57;
}

.chatbot-panel__header--window .chatbot-panel__close:hover {
  background: #ff5f57;
}

.chatbot-panel__header--window .chatbot-panel__close::before,
.chatbot-panel__header--window .chatbot-panel__close::after {
  width: 6px;
  height: 1.4px;
  margin: -0.7px 0 0 -3px;
  background: rgba(80, 0, 0, 0.7);
  opacity: 0;
  transition: opacity 0.2s;
}

.chatbot-panel__header--window .chatbot-panel__close:hover::before,
.chatbot-panel__header--window .chatbot-panel__close:hover::after,
.chatbot-panel__header--window .chatbot-panel__close:focus-visible::before,
.chatbot-panel__header--window .chatbot-panel__close:focus-visible::after {
  opacity: 1;
}

.chatbot-panel__header--window .chatbot-panel__close:focus-visible {
  outline-color: var(--brand, #1a86da);
}

.chatbot-panel__dot--min { background: #febc2e; }
.chatbot-panel__dot--max { background: #28c840; }

.chatbot-panel__header--window .chatbot-panel__brand {
  position: absolute;
  left: 50%;
  top: 50%;
  flex: none;
  flex-direction: row;
  align-items: center;
  gap: 8px;
  transform: translate(-50%, -50%);
  white-space: nowrap;
}

.chatbot-panel__header--window .chatbot-panel__brand strong {
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 0.02em;
}

.chatbot-panel__mark {
  display: block;
  width: 22px;
  height: auto;
}

.chatbot-panel__menu {
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  border-radius: 6px;
  transition: background-color 0.2s;
}

.chatbot-panel__menu:hover {
  background: rgba(17, 19, 24, 0.06);
}

.chatbot-panel__menu span,
.chatbot-panel__menu span::before,
.chatbot-panel__menu span::after {
  display: block;
  width: 18px;
  height: 1.6px;
  border-radius: 2px;
  background: var(--ink, #111318);
}

.chatbot-panel__menu span {
  position: relative;
}

.chatbot-panel__menu span::before,
.chatbot-panel__menu span::after {
  content: "";
  position: absolute;
  left: 0;
}

.chatbot-panel__menu span::before { top: -6px; }
.chatbot-panel__menu span::after { top: 6px; }

/* body */
.chatbot-panel__body {
  flex: 1;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 20px 14px 16px 16px;
  background:
    radial-gradient(100% 60% at 100% 0%, rgba(150, 196, 255, 0.85) 0%, rgba(150, 196, 255, 0) 72%),
    radial-gradient(100% 60% at 0% 100%, rgba(170, 226, 255, 0.85) 0%, rgba(170, 226, 255, 0) 72%),
    linear-gradient(180deg, #f2f7fd 0%, #f1f8fc 100%);
}

/* Thin, arrowless bar inset from the panel edge. Chrome 121+ drops every
   ::-webkit-scrollbar rule once scrollbar-width/color is set, so the standard
   properties are kept to browsers without the pseudo-elements. */
.chatbot-panel__body::-webkit-scrollbar {
  width: 10px;
}

.chatbot-panel__body::-webkit-scrollbar-track {
  background: transparent;
}

.chatbot-panel__body::-webkit-scrollbar-thumb {
  border: 3px solid transparent;
  border-radius: 999px;
  background: rgba(15, 111, 189, 0.22) padding-box;
}

.chatbot-panel__body::-webkit-scrollbar-thumb:hover {
  background-color: rgba(15, 111, 189, 0.4);
}

.chatbot-panel__body::-webkit-scrollbar-button {
  display: none;
}

@supports not selector(::-webkit-scrollbar) {
  .chatbot-panel__body {
    scrollbar-width: thin;
    scrollbar-color: rgba(15, 111, 189, 0.25) transparent;
  }
}

.chatbot-panel__greet {
  text-align: center;
}

/* The wave video shares the still's 352x416 canvas, so it lays straight over
   it and takes over only once frames are actually playing. */
.chatbot-panel__mascot {
  position: relative;
  display: block;
  width: 80px;
  margin: 0 auto 8px;
}

.chatbot-panel__mascot-still {
  display: block;
  width: 100%;
}

.chatbot-panel__mascot-video {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  opacity: 0;
  pointer-events: none;
}

.chatbot-panel__mascot.is-video .chatbot-panel__mascot-video {
  opacity: 1;
}

.chatbot-panel__mascot.is-video .chatbot-panel__mascot-still {
  visibility: hidden;
}

.chatbot-panel__greet p {
  font-size: 14px;
  color: var(--ink-2, #2d3139);
}

.chatbot-panel__greet strong {
  display: block;
  margin-top: 2px;
  font-size: 20px;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: var(--ink, #111318);
}

.chatbot-panel__composer {
  position: relative;
  margin-top: 18px;
}

.chatbot-panel__composer input {
  width: 100%;
  height: 48px;
  padding: 0 54px 0 18px;
  border: 1px solid transparent;
  border-radius: 999px;
  background: #fff;
  box-shadow: 0 8px 24px rgba(26, 134, 218, 0.12);
  font-size: 14px;
  text-overflow: ellipsis;
  transition: border-color 0.25s;
}

.chatbot-panel__composer input::placeholder {
  color: #8a919c;
}

.chatbot-panel__composer input:focus {
  outline: 0;
  border-color: var(--brand, #1a86da);
}

.chatbot-panel__send {
  position: absolute;
  right: 6px;
  top: 50%;
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  margin-top: -18px;
  border-radius: 50%;
  background: var(--brand-soft, #e7f2fb);
  transition: background 0.25s;
}

.chatbot-panel__send svg {
  width: 18px;
  height: 18px;
  fill: none;
  stroke: var(--brand, #1a86da);
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
  transition: stroke 0.25s;
}

.chatbot-panel__send:hover {
  background: var(--brand, #1a86da);
}

.chatbot-panel__send:hover svg {
  stroke: #fff;
}

/* hero variant: greeting left, mascot right, composer below on the brand blue */
.chatbot-panel__hero {
  position: relative;
  margin: -20px -14px 0 -16px;
  padding: 24px 16px 8px;
}

.chatbot-panel__hero .chatbot-panel__greet {
  position: relative;
  min-height: 104px;
  text-align: left;
}

.chatbot-panel__hero .chatbot-panel__mascot {
  position: absolute;
  right: -6px;
  top: -10px;
  width: 116px;
  margin: 0;
}

.chatbot-panel__hero .chatbot-panel__greet p {
  position: relative;
  font-size: 14px;
  font-weight: 500;
  color: var(--ink, #111318);
}

.chatbot-panel__hero .chatbot-panel__greet strong {
  margin-top: 4px;
  font-size: 26px;
  font-weight: 700;
  line-height: 1.25;
  color: #000;
}

.chatbot-panel__hero .chatbot-panel__greet .chatbot-panel__promo {
  margin-top: 12px;
  font-size: 13px;
  font-weight: 500;
  line-height: 1.55;
  color: var(--ink, #111318);
}

.chatbot-panel__promo em {
  font-style: normal;
  font-weight: 600;
  color: var(--ink, #111318);
}

.chatbot-panel__hero .chatbot-panel__composer {
  z-index: 1;
  margin-top: 16px;
}

.chatbot-panel__hero .chatbot-panel__composer input {
  box-shadow: 0 8px 24px rgba(15, 111, 189, 0.3);
}

.chatbot-panel__hero + .chatbot-panel__msg,
.chatbot-panel__hero ~ .chatbot-panel__note {
  margin-top: 12px;
}

.chatbot-panel__msg:empty {
  display: none;
}

.chatbot-panel__msg {
  margin-top: 10px;
  padding: 10px 14px;
  border-radius: 12px;
  background: #fff;
  font-size: 13px;
  line-height: 1.5;
  color: var(--ink-2, #2d3139);
}

.chatbot-panel__note {
  margin-top: 10px;
  font-size: 12px;
  text-align: center;
  color: var(--mute, #6a717c);
}

/* shortcut cards */
.chatbot-panel__cards {
  display: grid;
  gap: 10px;
  margin-top: 20px;
}

.chatbot-card {
  position: relative;
  display: flex;
  flex-direction: column;
  min-height: 146px;
  overflow: hidden;
  padding: 18px 18px 20px;
  border-radius: 16px;
  background: linear-gradient(150deg, #4fb0f0 0%, var(--brand, #1a86da) 100%);
  color: #fff;
  transition: background 0.3s, transform 0.3s cubic-bezier(0.22, 0.61, 0.36, 1);
}

.chatbot-card--sub {
  background: linear-gradient(150deg, #8fd3ee 0%, #3ea8e0 100%);
}

.chatbot-card:hover {
  background: var(--brand-deep, #0f6fbd);
  transform: translateY(-2px);
}

.chatbot-card__label {
  font-size: 12px;
  font-weight: 700;
  opacity: 0.85;
}

.chatbot-card__title {
  position: relative;
  z-index: 1;
  margin-top: 12px;
  font-size: 16px;
  font-weight: 500;
  line-height: 1.4;
  letter-spacing: -0.02em;
}

.chatbot-card__title strong {
  font-weight: 800;
}

.chatbot-card__desc {
  position: relative;
  z-index: 1;
  margin-top: 10px;
  font-size: 12px;
  line-height: 1.55;
  opacity: 0.9;
}

.chatbot-card__img {
  position: absolute;
  right: -14px;
  bottom: -16px;
  width: 96px;
  pointer-events: none;
  transition: transform 0.4s cubic-bezier(0.22, 0.61, 0.36, 1);
}

.chatbot-card:hover .chatbot-card__img {
  transform: translateY(-6px) rotate(-4deg);
}

/* quick questions + shortcut list */
.chatbot-tag {
  display: inline-block;
  align-self: flex-start;
  padding: 3px 9px;
  border-radius: 6px;
  background: var(--brand-soft, #e7f2fb);
  font-size: 11px;
  font-weight: 700;
  line-height: 1.5;
  color: var(--brand, #1a86da);
}

.chatbot-panel__asks {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin-top: 12px;
}

.chatbot-ask {
  display: flex;
  flex-direction: column;
  gap: 12px;
  width: 100%;
  height: 100%;
  padding: 16px 14px;
  border-radius: 16px;
  background: #fff;
  text-align: left;
  transition: box-shadow 0.3s;
}

.chatbot-ask:hover {
  box-shadow: 0 8px 22px rgba(26, 134, 218, 0.16);
}

.chatbot-ask__icon {
  font-size: 26px;
  line-height: 1;
}

.chatbot-ask__text {
  flex: 1;
  font-size: 13px;
  font-weight: 600;
  line-height: 1.5;
  color: var(--ink, #111318);
}

/* slide variant: one row, dragged or swiped sideways, bleeding to the panel edges */
.chatbot-panel__asks--slide {
  display: flex;
  gap: 10px;
  margin: 20px -14px 0 -16px;
  padding: 2px 14px 10px 16px;
  overflow-x: auto;
  overscroll-behavior-x: contain;
  scroll-snap-type: x mandatory;
  scroll-padding: 0 16px;
  scrollbar-width: none;
  cursor: grab;
}

.chatbot-panel__asks--slide::-webkit-scrollbar {
  display: none;
}

.chatbot-panel__asks--slide li {
  flex: 0 0 148px;
  scroll-snap-align: start;
}

.chatbot-panel__asks--slide.is-dragging {
  scroll-snap-type: none;
  cursor: grabbing;
}

.chatbot-panel__asks--slide.is-dragging a {
  pointer-events: none;
}

.chatbot-panel__asks--slide a {
  -webkit-user-drag: none;
  user-select: none;
}

.chatbot-panel__asks--slide .chatbot-ask__text {
  font-size: 17px;
  font-weight: 600;
  line-height: 1.35;
  letter-spacing: -0.02em;
}

.chatbot-panel__asks--slide .chatbot-ask {
  position: relative;
  overflow: hidden;
  background: #fff;
}

.chatbot-panel__asks--slide .chatbot-ask,
.chatbot-panel__asks--slide .chatbot-ask:hover {
  box-shadow: none;
}

.chatbot-panel__asks--slide .chatbot-ask__text {
  color: #000;
}

.chatbot-panel__hero ~ .chatbot-panel__subtitle {
  font-weight: 600;
  color: #000;
}

.chatbot-panel__subtitle.chatbot-panel__subtitle--keywords {
  margin-top: 8px;
}

.chatbot-panel__asks--slide .chatbot-tag {
  padding: 0;
  border-radius: 0;
  background: none;
  color: var(--ink-2, #2d3139);
}

.chatbot-panel__asks--slide .chatbot-ask::after {
  content: "";
  position: absolute;
  right: 14px;
  bottom: 16px;
  width: 20px;
  height: 20px;
  background: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23111318' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M7 17 17 7M8 7h9v9'/%3E%3C/svg%3E") no-repeat center / contain;
  transition: transform 0.2s ease;
}

.chatbot-panel__asks--slide .chatbot-ask:hover::after {
  transform: translate(2px, -2px);
}

.chatbot-ask__icon--tile {
  display: grid;
  place-items: center;
  width: 56px;
  height: 56px;
  border-radius: 16px;
  background: linear-gradient(145deg, #f3f6fb 0%, #e6ecf5 100%);
}

/* glass icons: solid gradient shape, frosted pane over it, round badge */
.chatbot-ask__icon--tile svg {
  width: 40px;
  height: 40px;
  overflow: visible;
}

.chatbot-ask__icon--tile .is-glass {
  fill: rgba(255, 255, 255, 0.42);
  stroke: rgba(255, 255, 255, 0.95);
  stroke-width: 1;
}

.chatbot-ask__icon--tile .is-line {
  fill: none;
  stroke: #fff;
  stroke-width: 2.2;
  stroke-linecap: round;
}

.chatbot-ask__icon--tile .is-badge {
  fill: #2f7468;
  stroke: #fff;
  stroke-width: 2;
}

.chatbot-ask__icon--tile .is-glyph {
  fill: none;
  stroke: #fff;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.chatbot-ask__icon--tile .is-glyph-fill {
  fill: #fff;
}

.chatbot-panel__subtitle {
  margin-top: 28px;
  font-size: 15px;
  font-weight: 700;
  color: var(--ink, #111318);
}

/* keyword chips: two staggered rows that scroll sideways together */
.chatbot-panel__keywords {
  margin: 10px -14px 0 -16px;
  padding: 0 14px 4px 16px;
  overflow-x: auto;
  overscroll-behavior-x: contain;
  scrollbar-width: none;
  cursor: grab;
}

.chatbot-panel__keywords::-webkit-scrollbar {
  display: none;
}

.chatbot-panel__keywords.is-dragging {
  cursor: grabbing;
}

.chatbot-panel__keywords.is-dragging button {
  pointer-events: none;
}

.chatbot-panel__keywords ul {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  width: 440px;
}

.chatbot-keyword {
  padding: 9px 14px;
  border: 1px solid rgba(26, 134, 218, 0.14);
  border-radius: 12px;
  background: #fff;
  font: inherit;
  font-size: 13px;
  font-weight: 500;
  line-height: 1.3;
  white-space: nowrap;
  color: var(--ink-2, #2d3139);
  cursor: pointer;
  user-select: none;
  transition: background-color 0.2s ease, border-color 0.2s ease, color 0.2s ease;
}

.chatbot-keyword:hover,
.chatbot-keyword:focus-visible {
  border-color: var(--brand, #1a86da);
  color: var(--brand, #1a86da);
}

.chatbot-keyword.is-active {
  border-color: var(--brand, #1a86da);
  background: var(--brand, #1a86da);
  color: #fff;
}

.chatbot-panel__reply:empty {
  display: none;
}

.chatbot-panel__reply {
  margin-top: 18px;
}

.chatbot-reply__links {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.chatbot-reply__link {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 7px 12px;
  border: 1px solid rgba(26, 134, 218, 0.25);
  border-radius: 999px;
  background: #fff;
  font-size: 12px;
  font-weight: 600;
  color: var(--brand, #1a86da);
  transition: background-color 0.2s, color 0.2s;
}

.chatbot-reply__link::after {
  content: "";
  width: 10px;
  height: 10px;
  background: currentColor;
  -webkit-mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23000' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M7 17 17 7M8 7h9v9'/%3E%3C/svg%3E") no-repeat center / contain;
  mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23000' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M7 17 17 7M8 7h9v9'/%3E%3C/svg%3E") no-repeat center / contain;
}

.chatbot-reply__link:hover,
.chatbot-reply__link:focus-visible {
  background: var(--brand, #1a86da);
  color: #fff;
}

.chatbot-panel__links {
  display: grid;
  gap: 10px;
  margin-top: 10px;
}

.chatbot-link {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 14px;
  border-radius: 16px;
  background: #fff;
  transition: box-shadow 0.3s;
}

.chatbot-link:hover {
  box-shadow: 0 8px 22px rgba(26, 134, 218, 0.16);
}

.chatbot-link__icon {
  flex-shrink: 0;
  width: 32px;
  font-size: 26px;
  line-height: 1;
  text-align: center;
}

.chatbot-link__body {
  display: flex;
  flex-direction: column;
  gap: 6px;
  flex: 1;
  min-width: 0;
}

.chatbot-link__body b {
  font-size: 13px;
  font-weight: 600;
  color: var(--ink, #111318);
}

.chatbot-link__go {
  display: grid;
  place-items: center;
  flex-shrink: 0;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: var(--brand-soft, #e7f2fb);
  transition: background 0.25s;
}

.chatbot-link__go svg {
  width: 14px;
  height: 14px;
  fill: none;
  stroke: var(--brand, #1a86da);
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.chatbot-link:hover .chatbot-link__go {
  background: var(--brand, #1a86da);
}

.chatbot-link:hover .chatbot-link__go svg {
  stroke: #fff;
}

/* stacked shortcut cards: each card tucks under the next, the last one opens its description */
.chatbot-panel__links--stack {
  gap: 0;
}

.chatbot-panel__links--stack li + li {
  margin-top: -18px;
}

.chatbot-panel__links--stack .chatbot-link {
  flex-wrap: wrap;
  padding: 14px 14px 32px;
  border-radius: 20px;
  background: linear-gradient(100deg, #9fd0f6 0%, #c9e4fa 100%);
  box-shadow: 0 -4px 14px rgba(15, 111, 189, 0.08);
}

.chatbot-panel__links--stack li:nth-child(2) .chatbot-link {
  background: linear-gradient(100deg, #c4e2fa 0%, #e3f1fc 100%);
}

.chatbot-panel__links--stack li:nth-child(3) .chatbot-link {
  background: linear-gradient(100deg, #e0effc 0%, #f4f9fe 100%);
}

.chatbot-panel__links--stack li:last-child .chatbot-link {
  padding-bottom: 16px;
}

.chatbot-panel__links--stack .chatbot-link:hover {
  box-shadow: 0 -4px 14px rgba(15, 111, 189, 0.08);
}

.chatbot-panel__links--stack .chatbot-link__icon {
  display: grid;
  place-items: center;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: #fff;
}

.chatbot-panel__links--stack .chatbot-link__icon svg {
  width: 20px;
  height: 20px;
  fill: none;
  stroke: var(--brand, #1a86da);
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.chatbot-panel__links--stack .chatbot-link__body b {
  font-size: 14px;
  font-weight: 600;
  color: #000;
}

.chatbot-panel__links--stack .chatbot-link__go {
  width: 40px;
  height: 40px;
  background: var(--ink, #111318);
}

.chatbot-panel__links--stack .chatbot-link__go svg {
  width: 18px;
  height: 18px;
  stroke: #fff;
}

.chatbot-panel__links--stack .chatbot-link:hover .chatbot-link__go {
  background: var(--brand, #1a86da);
}

.chatbot-link__desc {
  display: none;
  flex-basis: 100%;
  margin-top: 4px;
  padding: 0 2px;
  font-size: 13px;
  line-height: 1.5;
  color: var(--ink-2, #2d3139);
}

.chatbot-panel__links--stack li:last-child .chatbot-link__desc {
  display: block;
}

/* quote flow: replaces the home view inside the same panel body */
.chatbot-quote {
  display: none;
}

.chatbot-panel.is-quote .chatbot-panel__body > :not(.chatbot-quote) {
  display: none;
}

.chatbot-panel.is-quote .chatbot-quote {
  display: block;
}

.chatbot-quote__back {
  display: inline-flex;
  align-items: center;
  gap: 2px;
  margin-bottom: 14px;
  font-size: 13px;
  font-weight: 600;
  color: var(--mute, #6a717c);
  transition: color 0.25s;
}

.chatbot-quote__back:hover {
  color: var(--brand, #1a86da);
}

.chatbot-quote__back svg {
  width: 16px;
  height: 16px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.chatbot-quote__who {
  display: flex;
  align-items: center;
  gap: 10px;
}

.chatbot-quote__avatar {
  position: relative;
  flex-shrink: 0;
  width: 44px;
  height: 44px;
  overflow: hidden;
  border-radius: 50%;
  background: #fff;
  box-shadow: 0 2px 8px rgba(26, 134, 218, 0.14);
}

.chatbot-quote__avatar img {
  position: absolute;
  left: 50%;
  top: 2px;
  width: 128%;
  max-width: none;
  transform: translateX(-50%);
}

.chatbot-quote__avatar::after {
  content: "";
  position: absolute;
  right: 2px;
  bottom: 2px;
  width: 10px;
  height: 10px;
  border: 2px solid #fff;
  border-radius: 50%;
  background: #22c55e;
}

.chatbot-quote__meta {
  display: flex;
  flex-direction: column;
  gap: 2px;
  line-height: 1.3;
}

.chatbot-quote__meta b {
  font-size: 14px;
  font-weight: 700;
  color: var(--ink, #111318);
}

.chatbot-quote__meta span {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--mute, #6a717c);
}

.chatbot-quote__meta svg {
  width: 13px;
  height: 13px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
}

.chatbot-quote__bubble {
  width: fit-content;
  max-width: 100%;
  margin-top: 10px;
  padding: 12px 16px;
  border-radius: 4px 16px 16px 16px;
  background: #fff;
  box-shadow: 0 4px 14px rgba(26, 134, 218, 0.08);
  font-size: 14px;
  line-height: 1.55;
  color: var(--ink, #111318);
}

.chatbot-quote__bubble b {
  font-weight: 700;
}

.chatbot-panel.is-quote .chatbot-panel__body {
  position: relative;
}

.chatbot-quote__turn {
  margin-top: 22px;
  animation: chatbot-quote-in 0.4s cubic-bezier(0.22, 0.61, 0.36, 1) backwards;
}

.chatbot-quote__turn:first-child {
  margin-top: 0;
}

.chatbot-quote__turn > :not(.chatbot-quote__who) {
  animation: chatbot-quote-in 0.4s cubic-bezier(0.22, 0.61, 0.36, 1) backwards;
}

.chatbot-quote__turn > :nth-child(3) { animation-delay: 0.25s; }
.chatbot-quote__turn > :nth-child(n + 4) { animation-delay: 0.5s; }

.chatbot-quote__turn--me {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
}

.chatbot-quote__turn--me time {
  font-size: 12px;
  color: var(--mute, #6a717c);
}

.chatbot-quote__turn--me .chatbot-quote__bubble {
  margin-top: 6px;
  border-radius: 16px 4px 16px 16px;
  background: var(--brand, #1a86da);
  font-weight: 600;
  color: #fff;
}

.chatbot-quote__typing {
  display: flex;
  gap: 4px;
  padding: 16px 18px;
}

.chatbot-quote__typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #9cc6ea;
  animation: chatbot-quote-dot 1s infinite ease-in-out;
}

.chatbot-quote__typing span:nth-child(2) { animation-delay: 0.15s; }
.chatbot-quote__typing span:nth-child(3) { animation-delay: 0.3s; }

@keyframes chatbot-quote-dot {
  0%, 60%, 100% { transform: none; opacity: 0.5; }
  30% { transform: translateY(-4px); opacity: 1; }
}

.chatbot-quote__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 14px;
}

/* form turn */
.chatbot-quote__form {
  margin-top: 14px;
}

.chatbot-quote__form > .chatbot-quote__field ~ *,
.chatbot-quote__visit > * + * {
  margin-top: 12px;
}

.chatbot-quote__field label,
.chatbot-quote__label {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
  font-size: 12px;
  font-weight: 700;
  color: var(--ink, #111318);
}

.chatbot-quote__label small {
  font-size: 11px;
  font-weight: 500;
  color: var(--mute, #6a717c);
}

.chatbot-quote__field label em,
.chatbot-quote__check em {
  margin-right: auto;
  margin-left: 2px;
  font-style: normal;
  color: #e5484d;
}

.chatbot-quote__field input:not(.blind),
.chatbot-quote__field select,
.chatbot-quote__field textarea,
.chatbot-quote__file {
  width: 100%;
  height: 46px;
  padding: 0 14px;
  border: 1px solid #d6e4f1;
  border-radius: 12px;
  background: #fff;
  font-size: 14px;
  color: var(--ink, #111318);
  transition: border-color 0.2s;
}

.chatbot-quote__field textarea {
  height: 110px;
  padding: 12px 14px;
  line-height: 1.5;
  resize: vertical;
}

.chatbot-quote__field input::placeholder,
.chatbot-quote__field textarea::placeholder {
  color: #8a919c;
}

.chatbot-quote__field input:focus,
.chatbot-quote__field select:focus,
.chatbot-quote__field textarea:focus,
.chatbot-quote__file:focus-within {
  outline: 0;
  border-color: var(--brand, #1a86da);
}

.chatbot-quote__field [aria-invalid="true"] {
  border-color: #e5484d;
}

.chatbot-quote__field label.chatbot-quote__file {
  display: flex;
  align-items: center;
  margin: 0;
  font-weight: 400;
  color: #8a919c;
  cursor: pointer;
}

.chatbot-quote__file span {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  font-size: 14px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chatbot-quote__file.has-file {
  color: var(--ink, #111318);
}

.chatbot-quote__file svg {
  flex-shrink: 0;
  width: 18px;
  height: 18px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.chatbot-quote__err:empty {
  display: none;
}

.chatbot-quote__err {
  margin-top: 6px;
  font-size: 12px;
  color: #e5484d;
}

.chatbot-quote__check {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  font-weight: 600;
  color: var(--ink, #111318);
  cursor: pointer;
}

.chatbot-quote__check input {
  width: 18px;
  height: 18px;
  accent-color: var(--brand, #1a86da);
}

.chatbot-quote__agree details {
  margin-top: 8px;
  font-size: 12px;
  line-height: 1.55;
  color: var(--mute, #6a717c);
}

.chatbot-quote__agree summary {
  width: fit-content;
  font-weight: 600;
  text-decoration: underline;
  cursor: pointer;
}

.chatbot-quote__agree details p,
.chatbot-quote__agree details ol {
  margin-top: 6px;
}

.chatbot-quote__agree details ol {
  padding-left: 16px;
  list-style: decimal;
}

.chatbot-quote__form .chatbot-quote__who {
  margin-top: 22px;
}

.chatbot-quote__submit {
  width: 100%;
  height: 64px;
  margin-top: 12px;
  border-radius: 16px;
  background: var(--brand, #1a86da);
  font-size: 17px;
  font-weight: 700;
  color: #fff;
  transition: background 0.25s;
}

.chatbot-quote__submit:hover {
  background: var(--brand-deep, #0f6fbd);
}

.chatbot-quote__form.is-sent {
  opacity: 0.6;
}

.chatbot-quote__form.is-sent .chatbot-quote__submit {
  display: none;
}

.chatbot-quote__note {
  margin-top: 10px;
  font-size: 11px;
  line-height: 1.55;
  color: var(--mute, #6a717c);
}

.chatbot-chip {
  height: 40px;
  padding: 0 16px;
  border: 1px solid #d6e4f1;
  border-radius: 999px;
  background: #fff;
  font-size: 14px;
  font-weight: 500;
  color: var(--ink-2, #2d3139);
  transition: background 0.2s, border-color 0.2s, color 0.2s;
}

.chatbot-chip:hover {
  border-color: var(--brand, #1a86da);
}

.chatbot-chip:focus-visible {
  border-color: var(--brand, #1a86da);
}

@keyframes chatbot-quote-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: none; }
}

@media (prefers-reduced-motion: reduce) {
  .chatbot-panel {
    animation-name: chatbot-panel-fade;
  }

  .chatbot-quote__turn,
  .chatbot-quote__turn > *,
  .chatbot-quote__typing span {
    animation: none;
  }

  .chatbot-card,
  .chatbot-card__img {
    transition: background 0.3s;
  }

  .chatbot-card:hover,
  .chatbot-card:hover .chatbot-card__img {
    transform: none;
  }
}

@keyframes chatbot-panel-fade {
  from { opacity: 0; }
  to { opacity: 1; }
}

/* 시작 화면에서 바로가기까지 한 화면에 보이도록 */
@media (min-width: 481px) {
  .chatbot-panel { max-height: min(960px, calc(100vh - 48px)); max-height: min(960px, calc(100dvh - 48px)); }
}

/* 헤더 우측 창 키우기: 가로는 그대로, 위아래만 화면 끝에 붙임 */
.chatbot-panel__grow { display: grid; place-items: center; flex: none; width: 28px; height: 28px; margin-left: auto; border-radius: 6px; color: var(--ink, #111318); }
.chatbot-panel__grow svg { width: 15px; height: 15px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.chatbot-panel__grow:hover, .chatbot-panel__grow[aria-pressed="true"] { background: rgba(17, 19, 24, 0.06); }
.chatbot-panel.is-snap { top: 0; bottom: 0; height: auto; max-height: none; }

@media (max-width: 480px) {
  .chatbot-panel {
    right: 12px;
    bottom: 12px;
    width: calc(100% - 24px);
    max-height: calc(100vh - 24px);
    max-height: calc(100dvh - 24px);
  }

  .chatbot-card__img {
    width: 84px;
  }
}

/* 질문 입력창: 스크롤 본문과 분리해 창 맨 아래에 고정 */
.chatbot-panel__body { min-height: 0; }
.chatbot-panel__dock { flex: none; position: relative; z-index: 3; padding: 4px 16px 16px; background: linear-gradient(180deg, rgba(241, 248, 252, 0) 0%, #f1f8fc 42%); }
.chatbot-panel__dock .chatbot-panel__composer { margin-top: 0; }
.chatbot-panel__dock .chatbot-panel__composer input { box-shadow: 0 8px 24px rgba(15, 111, 189, 0.18); }
/* 입력한 대화는 안내 화면 위를 덮는 레이어에서 이어 간다 */
.chatbot-panel__body { position: relative; }
.chatbot-panel.is-talk .chatbot-panel__body { overflow: hidden; }
.chatbot-panel__talk { position: absolute; inset: 0; z-index: 5; display: flex; flex-direction: column; padding: 12px 16px 16px; background: radial-gradient(100% 60% at 100% 0%, rgba(150, 196, 255, 0.85) 0%, rgba(150, 196, 255, 0) 72%), radial-gradient(100% 60% at 0% 100%, rgba(170, 226, 255, 0.85) 0%, rgba(170, 226, 255, 0) 72%), linear-gradient(180deg, #f2f7fd 0%, #f1f8fc 100%); }
.chatbot-panel__talk[hidden] { display: none; }
.chatbot-panel__talk-back { display: inline-flex; align-items: center; gap: 2px; flex: none; align-self: flex-start; margin: 0 0 14px; padding: 0; font-size: 13px; font-weight: 600; color: var(--mute, #6a717c); }
.chatbot-panel__talk-back svg { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.chatbot-panel__talk-back:hover { color: var(--brand, #1a86da); }
.chatbot-panel__talk-log { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; }
/* 처음 열리는 창 높이는 안내 화면 캡처(709px)에 맞춘다. 창 키우기는 그대로 */
@media (min-width: 481px) {
  .chatbot-panel:not(.is-snap) { height: min(709px, calc(100vh - 48px)); height: min(709px, calc(100dvh - 48px)); max-height: min(709px, calc(100vh - 48px)); max-height: min(709px, calc(100dvh - 48px)); }
}
/* 기본 창: 짧은 안내 화면(496px) 아래에 입력창(68px). 화면이 더 작으면 그 안에 맞춘다 */
@media (min-width: 481px) {
  .chatbot-panel:not(.is-snap) { height: min(564px, calc(100vh - 48px)); height: min(564px, calc(100dvh - 48px)); max-height: min(564px, calc(100vh - 48px)); max-height: min(564px, calc(100dvh - 48px)); }
}
@media (max-width: 480px) {
  .chatbot-panel:not(.is-snap) { height: min(564px, calc(100vh - 24px)); height: min(564px, calc(100dvh - 24px)); max-height: min(564px, calc(100vh - 24px)); max-height: min(564px, calc(100dvh - 24px)); }
}
.chatbot-panel__x { position: relative; display: grid; place-items: center; flex: none; width: 20px; height: 20px; margin-left: 6px; padding: 0; border: 0; border-radius: 50%; background: #e10600; }
.chatbot-panel__x::before, .chatbot-panel__x::after { content: ""; position: absolute; left: 50%; top: 50%; width: 9px; height: 1.5px; margin-top: -0.75px; margin-left: -4.5px; border-radius: 1px; background: #fff; }
.chatbot-panel__x::before { transform: rotate(45deg); }
.chatbot-panel__x::after { transform: rotate(-45deg); }
.chatbot-panel__x:hover { background: #c10500; }
.chatbot-panel__x:focus-visible { outline: 2px solid var(--brand, #1a86da); outline-offset: 2px; }
/* 상단: 로고 · AI 상담 · 크게 · 닫기. 창 헤더의 흰 배경·신호등·빨간 닫기는 유지 */
.chatbot-panel__header--window { height: 48px; padding: 0 12px; }
.chatbot-panel__header--window .chatbot-panel__brand { gap: 8px; }
.chatbot-panel__header--window .chatbot-panel__brand strong { font-size: 16px; font-weight: 700; }
.chatbot-panel__header--window .chatbot-panel__mark { width: 26px; }
.chatbot-panel__header--window .chatbot-panel__grow { width: 28px; height: 28px; margin-left: 0; border-radius: 8px; color: #8e96a3; background: transparent; }
.chatbot-panel__header--window .chatbot-panel__grow svg { width: 16px; height: 16px; }
.chatbot-panel__header--window .chatbot-panel__grow:hover, .chatbot-panel__header--window .chatbot-panel__grow[aria-pressed="true"] { background: rgba(17, 19, 24, 0.06); color: #5c6570; }
.chatbot-panel__header--window .chatbot-panel__x { width: 20px; height: 20px; margin-left: 4px; background: #ff5f57; box-shadow: inset 0 -1px 0 rgba(120, 0, 0, 0.18); }
.chatbot-panel__header--window .chatbot-panel__x:hover { background: #ff3b30; }
/* 제목을 흐름 안에 두어 크게·닫기 위를 덮지 않게 한다 */
.chatbot-panel__header--window .chatbot-panel__brand { position: static; left: auto; top: auto; flex: 1; min-width: 0; transform: none; }
.chatbot-panel__header--window .chatbot-panel__grow { position: relative; z-index: 2; flex: none; margin-left: auto; }
.chatbot-panel__header--window .chatbot-panel__x { position: relative; z-index: 2; flex: none; }
/* 로고와 제목은 창 정중앙, 키우기·닫기는 같은 유리 버튼 */
.chatbot-panel__header--window .chatbot-panel__brand { position: absolute; left: 50%; top: 50%; flex: none; transform: translate(-50%, -50%); z-index: 1; pointer-events: none; }
.chatbot-panel__header--window .chatbot-panel__grow, .chatbot-panel__header--window .chatbot-panel__x { width: 28px; height: 28px; margin-left: 6px; border: 1px solid rgba(17, 19, 24, 0.08); border-radius: 50%; background: rgba(255, 255, 255, 0.72); box-shadow: 0 1px 2px rgba(17, 19, 24, 0.06); color: #5c6570; backdrop-filter: blur(8px); -webkit-backdrop-filter: blur(8px); }
.chatbot-panel__header--window .chatbot-panel__grow { margin-left: auto; }
.chatbot-panel__header--window .chatbot-panel__grow:hover, .chatbot-panel__header--window .chatbot-panel__grow[aria-pressed="true"], .chatbot-panel__header--window .chatbot-panel__x:hover { background: rgba(17, 19, 24, 0.06); color: #3a414c; }
.chatbot-panel__header--window .chatbot-panel__x::before, .chatbot-panel__header--window .chatbot-panel__x::after { width: 11px; height: 1.6px; margin-top: -0.8px; margin-left: -5.5px; background: currentColor; }
/* AI 답변 서식: 문단·굵게·목록, 타이핑 중 커서 */
.chatbot-quote__bubble--rich > * + * { margin-top: 8px; }
.chatbot-quote__bubble--rich b { font-weight: 700; color: var(--brand-deep, #0f6fbd); }
.chatbot-quote__bubble--rich ul, .chatbot-quote__bubble--rich ol { padding-left: 18px; }
.chatbot-quote__bubble--rich ul { list-style: disc; }
.chatbot-quote__bubble--rich ol { list-style: decimal; }
.chatbot-quote__bubble--rich li + li { margin-top: 4px; }
.chatbot-quote__bubble--rich li::marker { color: var(--brand, #1a86da); }
.chatbot-quote__bubble--rich a { color: var(--brand, #1a86da); text-decoration: underline; word-break: break-all; }
.chatbot-quote__bubble--rich.is-typing .is-cursor::after { content: ""; display: inline-block; width: 2px; height: 1em; margin-left: 2px; vertical-align: -2px; background: var(--brand, #1a86da); animation: chatbot-caret 0.8s steps(1) infinite; }
@keyframes chatbot-caret { 50% { opacity: 0; } }